Returns & Refund Policy

For safety and chain-of-custody reasons, no product is refundable or returnable under any circumstance once it has left our facility. This includes opened, unopened, sealed, used, unused, or incorrectly ordered items.

We cannot accept returns, exchanges, or refunds for buyer's remorse, incorrect dosing math, change of research direction, or any reason other than the single broken-vial exception below.

If a vial arrives physically broken — cracked, shattered, or with the glass compromised — we will replace it or refund it. This is the only condition under which a refund or replacement is issued.

Photo proof is mandatory. You must send clear photographs of the broken vial, the packaging, and the label, taken before anything is moved or discarded. Claims without photo proof will not be considered.

Broken-vial claims must be submitted within 3 days of delivery. After 3 days the shipment is considered accepted in full and no claim can be raised.

Orders can be cancelled free of charge any time before dispatch. Once a shipping label has been created the order can no longer be cancelled.

Approved broken-vial refunds are issued to the original payment method within 5–10 business days of approval. Shipping charges are non-refundable.

Text +1 (562) 519-1381 with your order reference, a short description, and the required photos of the broken vial. We respond Mon–Sun, 06AM–10PM.